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General Questions

Here are five great reasons:

  1. At Emerald Planet, we want our customers to gain the most out of technology. So we focus our energies on creating products that are technologically superior, last longer and perform better and also consume less energy.
  2. We’re a 100% Australian-owned and family operated manufacturer and distributor of smart energy-efficient technologies.
  3. Our customer support team is here to help and provide trusted product advice via phone or email – there is always a real-person on the end of the phone, or ready to reply to your email.
  4. We are committed to successful customer outcomes and the formation of long-lasting, trusted relationships.
  5. We deliver optimum product performance and reliability at affordable price points.

Call us on 1300 511 148 – our customer support team is available Monday-Friday 8:30am-5:30pm to assist with your enquiries or questions.

  1. Email our customer support team.
  2. Follow us on Facebook
  3. Join our mailing list by clicking here.
  4. Join our LinkedIn community

Yes! You can download a copy of our product catalogue here. Alternatively, if you would prefer a hard copy version of our product catalogue, please click here to send us an email with your catalogue request.

Please join our mailing list by clicking here.
Don’t forget to follow us on Facebook and also join our LinkedIn community.

Orders

Yes, we do! The best way to keep updated with all our special offers is to sign-up to our mailing list, follow us on Facebook and join our LinkedIn community.

We are here to help!

  1. Call the Emerald Planet customer support team (1300 511 148). We are here to help from 8:30AM to 5:30PM, Monday-Friday.
  2. Send us an email and we’ll respond to you as quickly as possible. Click here to email the Emerald Planet customer support team.

Deliveries

Please click here to see our Delivery Policy.

We don’t have a warehouse pick-up option available – however, we work hard to ensure your orders arrive quickly. If you do need an order delivered urgently, please give us a call (1300 511 148) and we’d be happy to help.

If your delivery question is unanswered, please visit our full Terms & Conditions here or contact the Emerald Planet customer support team (1300 511 148).

If you are having problems with a delivery, please contact us and we’ll always work with you to address any issues.

  1. Call the Emerald Planet customer support team (1300 511 148). The Emerald Planet team is here for you from 8:30AM to 5:30PM, Monday-Friday.
  2. Send us an email and we’ll respond to you as quickly as possible. Click here to email the Emerald Planet customer support team.

Emerald Planet is pleased to offer customers free standrad delivery on orders going to the following metro* areas: Sydney, Melbourne, Adelaide, Canberra, Brisbane and the Gold Coast, with a minimum order value of $250 (ex GST). You can expect your order to arrive within 1-2 business days.

A number of other exclusions may apply to this offer. Please visit our Promotions Terms & Conditions here for further information.

* The metro delivery zone is a 40km radius surrounding the following cities: Sydney, Melbourne, Adelaide, Canberra, Brisbane and the Gold Coast.

For international delivery enquiries, please contact the Emerald Planet customer support team (1300 511 148).

Emerald Planet is pleased to offer same day and express delivery options. For further information on these options, please contact the Emerald Planet customer support team (1300 511 148).

Returns

Please click here to see our Returns Policy.

Warranty

Please click here to see our Warranty Policy.

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