Shipping and Delivery Policy:
We deliver products Australia wide using Australia Post or Courier. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-10 business days depending on your location within Australia.
Some products may have free shipping, this will be indicated in the product description and is also shown on the ‘Checkout‘ and ‘Review Order‘ page. If you add an additional item that does not include free shipping, you will then be required to pay shipping on all items.
Emerald Planet Environmental Pty Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 2 9466 6000 to enquire about a special order.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price.
Emerald Planet Environmental Pty Ltd is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Emerald Planet Environmental Pty Ltd your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is well beyond the current industry standard of 128-bit. If you have any questions regarding our security policy, please contact our customer support centre firstname.lastname@example.org.